COVID safety protocols are in place that protect our order fulfillment team that may slow down shipment time—we thank you for your understanding and patience.
US Shipping and Handling Information
Chantecaille.com offers FREE FedEx Home Delivery Shipping on Ground orders $50+. Orders are processed within 1-3 business days. Once your order has been picked up from our warehouse, ground packages are usually delivered within 7 business days. FedEx 2nd Day Air delivery is available and orders with this expedited shipping will also be processed within 1 business day*. Once your order is picked up from our warehouse, packages with expedited delivery should arrive within 2 business days. However, please be aware that many shipping carriers are experiencing delays due to increased volume and COVID-19. It is possible for any shipment to be subject to delays while in transit.
*Please note: orders ship only on business days. If your order is placed on Friday, it will not ship until Monday. (Weekends are not considered business days.) Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. We are not responsible should you enter any incorrect or inaccurate destination data in your order. We are sorry, but we are not responsible for orders or items lost in transit, damaged or for shipping delays by the carrier.
Signature on Arrival: For order values of $400+ may require signature on arrival of your package.
FedEx Home Delivery FedEx 2nd Day Air
*Rate cost varies depending on location. Rates do not apply for Shipments to Alaska and Hawaii.
Shipments to Alaska and Hawaii will only be sent through 2nd Day Shipping for $42 and $60 respectively.
Canadian Shipping and Handling Information
Please note Chantecaille.com does not accept returns/exchanges for cross border Canadian orders. If you have an issue with your order, please contact us at Customer.Service@Chantecaille.
Chantecaille.com offers FREE FedEx International Ground Delivery Shipping and duties on order $240 CAD or more.
Orders are processed within 1-5 business days, depending on product availability.
**Please note — orders ship only on business days. Please also allow for additional customs processing time.
We currently ship to the United States and Canada.
Please note Chantecaille.com does not accept returns for cross border Canadian orders.
Shipping to PO Boxes may cause a delay in ship time.
We are unable to ship to international destinations, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, hotel addresses, and APO/FPO addresses.
You may purchase up to five units of each item.
US Sales Tax
We are required by law to apply sales tax to orders (including shipping & handling) for the following states: AZ, AR, CA, CT, CO, FL, GA, HI, IL, IN, MA, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TX, VA, and WA.
Canadian Sales Tax
We are required by law to apply sales tax to orders for the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Quebec, Prince Edward Island, and Saskatchewan.
Accuracy of Information
We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Chantecaille counter nearest you.
Chantecaille is not responsible for third party websites that link to or from the sites. Chantecaille disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Chantecaille and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.